Summary

When searching in Customer Portal, modifying/deleting a previous keyword does not auto populate search results.

Environment

• Issue occurs in Firefox, Safari and Chrome, though the replication steps are slightly different. The issue is most obvious in Chrome.

Steps to Reproduce

1. Create a JSD project
2. Link a Confluence space to the project in project settings and make sure customers can access space/project.
3. Visit the customer portal page to your project and type in a search word. Notice that as you type, there is a spinning circle to indicate that the system is searching.
4. Once the search results auto populate, backspace to delete the word.
5. Begin typing in a new search word. If the search auto populates, complete steps 3-5 again, until you find that nothing populates or happens when you type in search words.

Expected Results

When typing in a search word in the customer portal, articles should auto populate or a message saying “No solutions found.” should appear (if nothing matches the search). The below screenshot shows an example of a search for a keyword that does not exist in the KB:

If I delete the word MacBook, and try typing in a new search term, the portal should begin to auto populate responses to my new search term.

Actual Results

The first search works, however if you delete and try typing in a new word, nothing will populate. An example of this can be seen in the following screenshot:

Depending upon which browser you’re using, you may need to delete and re-add keywords multiple times to replicate. In Chrome it happens typically after one time. In Safari and Firefox it can take up to 4 or 5 times of typing in a keyword, deleting, and adding a new word.
Nothing is apparent in the logs, aside from the following:

2016-04-26 20:05:36.501498500 2016-04-26 20:05:36,501 JIRA-EventThread-271 WARN rfuerst 1205x12718x1 1ekp03u 4.15.43.214 /servicedesk/customer/portal/2 [c.a.workcontext.api.WorkContextManager] Created WorkContext leniently (see: go/work-context-lenient-mode-errors) thread: JIRA-EventThread-271
2016-04-26 20:05:37.419404500 2016-04-26 20:05:37,419 JIRA-EventThread-273 WARN rfuerst 1205x12718x1 1ekp03u 4.15.43.214 /servicedesk/customer/portal/2 [c.a.workcontext.api.WorkContextManager] Created WorkContext leniently (see: go/work-context-lenient-mode-errors) thread

Development console does not show anything either:

Workaround

The current workaround is to completely reload the customer portal page and re-initiate a search.